Refund Policy

Refund Eligibility

You may request a refund under the following conditions:

• You cancel a session within 48 hours of booking and before the session begins
• A teacher cancels or fails to appear for a booked session
• Technical issues prevent you from attending a paid session

Non-Refundable Items

The following are generally non-refundable:

• Sessions attended and completed
• Cancellations made less than 48 hours before the session
• Sessions cancelled due to student no-show without prior notice

Refund Process

To request a refund, follow these steps:

Requesting a Refund

1. Log into your EduTech Mega account and navigate to your bookings
2. Select the session you wish to refund and click "Request Refund"
3. Provide a reason for your refund request and submit
4. Our team will review your request and process it within 5-7 business days

Processing Timeline

Once approved, refunds are processed to the original payment method within 5-10 business days. Refund timing depends on your bank or payment provider.

Partial Session Refunds

If a session begins but is interrupted due to technical issues lasting more than 10 minutes, you may be eligible for a partial refund.

The refund amount is calculated based on the duration of the interruption and is approved on a case-by-case basis.

Teacher Substitution

If a teacher becomes unavailable, we will attempt to connect you with an alternative tutor at no additional cost. If no suitable alternative is available, you may request a full refund.

Session Cancellation & Free Window

Cancel at least 12 hours before the lesson starts to receive a full refund. The teacher is not paid and the lesson credit returns to your balance.

Dispute Resolution

If you disagree with a refund decision, you may file a dispute within 30 days of the decision.

Our team will review your dispute and provide a final decision. This decision is binding and final.

Exceptional Cases

EduTech Mega reserves the right to consider refund requests outside standard policy in exceptional circumstances such as illness, emergency, or platform errors. Each case is reviewed individually.

Refund Support

For refund requests and inquiries: